Frequently Asked Questions

WHAT DAYS AND HOURS DO YOU WORK?+
We’re available 7 days a week from 7:00am–5:00pm. Weekend or last-minute holiday cleanings are billed at deep-clean pricing.
HOW FAR IN ADVANCE SHOULD I SCHEDULE? DO YOU REQUIRE A DEPOSIT?+
We schedule at least two weeks in advance and no deposit is required.
CAN I BOOK WEEKLY, BIWEEKLY, MONTHLY, OR AS-NEEDED CLEANINGS?+
Yes—choose weekly, biweekly, monthly, or one-off appointments as needed.
WHAT PAYMENT METHODS DO YOU ACCEPT?+
We accept cash, check, or Venmo.
DO YOU CHARGE CANCELLATION FEES?+
No cancellation fee unless you cancel two times in a row—then it’s a $35 fee.
ARE YOU INSURED?+
Yes—our small-business coverage protects against accidents and damage.
ARE TIPS INCLUDED IN THE PRICE?+
Tips are optional and appreciated, but not included in pricing.
ARE YOU PET-FRIENDLY?+
Yes! No need to gate or lock up pets—we’re animal-friendly.
DO I NEED TO BE HOME FOR THE CLEANING?+
No—you can provide a garage code, lock, or other secure access. You don’t need to be home.
DO YOU OFFER FREE QUOTES FOR NEW CLIENTS?+
Yes—new clients receive a free quote.
DO I NEED TO PROVIDE PARKING?+
Yes—please ensure there is a private or public space available for us to park.
WHAT TEMPERATURE SHOULD MY HOME BE DURING THE CLEAN?+
Please set your thermostat between 65°F (minimum) and 73°F (maximum).
WHICH AREAS DO YOU SERVE?+
We serve the Twin Cities metro, including Northfield, Faribault, Eden Prairie, Savage, Prior Lake, Apple Valley, Rosemount, Lakeville, Farmington, Richfield, Edina, Bloomington, Chanhassen, Plymouth, Minnetonka, Elko New Market, St. Paul, Jordan, and Shakopee.
WHAT IF THERE WILL BE OTHER WORKERS AT MY HOME DURING THE CLEAN?+
For everyone’s safety, please let us know if contractors (e.g., construction, plumbing) will be on-site during your appointment.
WHAT IS YOUR POLICY AROUND ILLNESS AND INFESTATIONS?+
We follow CDC guidelines and ask clients to inform us of illness, lice, and/or pet infestations to help prevent spread.
DO YOU OFFER ADD-ON SERVICES?+
Yes—carpet cleaning, refrigerator cleaning, oven cleaning, window tracks, outside windows, pantry clean-outs, and general organization are available for an additional fee (minimum $25).

We love the home cleaning products we use

We provide cleaning and light organizing services for residential homes, commercial buildings, and vacation rentals. Our services can include regular upkeeping, deep cleans, and move out/in cleans. For each type of service, we use different types of products to achieve a clean and organized space. We aim for less fragranced soaps and liquids, and love the Zep brand. We can provide all products and tools needed, however we can also use products provided to us upon request.

house cleaning products

DISINFECTANT+

Product: ZEP

Why this product?
Cuts through soap scum, mineral deposits, light rust, mold, and mildew stains—while disinfecting and killing germs for a truly deep clean.

DEGREASER+

Product: ZEP

Why this product?
Quickly breaks down tough grease, making surfaces easier to scrub and leaving them spotless with less effort.

ALL PURPOSE CLEANER+

Product: RMR

Why this product?
A versatile, go-to cleaner designed to handle a wide range of messes and materials—perfect for everyday use around the home.

GLASS / MIRROR CLEANER+

Product: ZEP

Why this product?
Removes smudges, fingerprints, toothpaste, dirt, and grime—leaving mirrors and windows crystal clear and streak-free.

FLOOR CLEANER+

Products: ZEP, MURPHY’S WOOD OIL

Why these products?
Thoroughly clean and refresh floors, door frames, walls, and baseboards—while protecting and conditioning surfaces like wood for long-lasting shine.

BATHROOM CLEANER+

Product: ZEP

Why this product?
Uses the power of oxygen to lift and remove dirt and grime, and is tough on stains like wine, juice, grease, and everyday bathroom buildup.

GROUT CLEANER+

Product: ZEP

Why this product?
Penetrates grout lines to break down dirt and grime in showers, tubs, and floors. Safe for ceramic, porcelain, granite, and quartz tiles.

TOILET BOWL CLEANER+

Product: DIVERSEY CREW

Why this product?
Specially formulated to kill germs and sanitize both the inside and outside surfaces of toilet bowls for a hygienic finish.

HARD WATER STAINING CLEANER+

Product: LEMMI SHINE

Why this product?
Targets tough hard water spots, film, and mineral deposits—restoring shine to shower heads, faucets, and other fixtures.

SOAPS+

Product: SEVENTH GENERATION

Why this product?
Cleans effectively while being gentle on hands and safer for people, pets, and the planet—without harsh chemicals.

Amanda and Malory have been cleaning our home for a little over a year now. We are a large household with two hairy dogs, so the help is absolutely necessary. They do a great job covering all areas of the house, and are very open to specific needs and requests that might come up. What I appreciate most is the great clear and timely communication, the flexibility when the regular cleaning day needs adjustments, and their willingness to solicit and act on feedback. Their fees are reasonable and they are a pleasure to talk to and work with.

Ralf

Amanda and Malory are indisputably one of the best home cleaning service companies in the Twin Cities. Amanda and Malory for over a year and can’t say enough great things. From the flexibility and responsive in scheduling to the thorough cleaning to their highly professional and courteous service. I would 10/10 highly recommend hiring Amanda and Malory to try and see how great they are for yourself.

Dustin C

Amanda and Malory have been cleaning my house for almost 2 years now. They do an incredible job keeping it clean and are always proactive in scheduling time to get it done as well as accommodating our schedule. I would enthusiastically recommend them to anyone who needs cleaning!

Ryan T

Amanda and Malory have been cleaning my home for close to a year. I'm always happy with the results! They are willing to work around my schedule.

Jan K

Commending Malory for the fine work! It is a pleasure to come home to a pristine, squared away home.

Bob

Some Client Love